SUSE Manager API Documentation v listChannelRepos. SUSE Manager delivers best-in-class Linux server management capabilities, like automated software management, system provisioning and monitoring. It enables customers to easily manage Linux server deployments across physical, virtual and cloud environments, decreasing total cost of ownership while improving compliance and service quality.
Back to topYou might already have a Customer Center account under the following circumstances:.You already have a login account for the Novell Customer Center. You can use the same account for the SUSE Customer Center.You have installed a system without an activation code or downloaded an evaluation Registration Code.
The first time you install a supported product and choose to register it with Customer Center without a Registration Code, an account is created for the e-mail address you enter during the registration process. Any additional products you register using that e-mail address or download when logged in are automatically added to your account. (Starting with SUSE Linux Enterprise 12 this feature is dropped.).You are added as an organization user or admin by another organization admin. Your account is registered as a user of that organization.NOTE:You can be a user or admin of multiple organizations. These include the one created when you set up your account and any others to which you are added by that organization’s admin or to which you are automatically assigned based on a purchase.Creating a SUSE Customer Center Account Using the Web User InterfaceIf you do not have an account, you must create one the first time you log in to SUSE Customer Center.To create a login account:.Go to the SUSE Customer Center.Click Create an account, which is to the left of the account login fields.Fill in the required information and click Create Login.Your login account has been created. To further manage your account (e.g. Recover your password), validate your e-mail address.After you have a login account, you can log in to the SUSE Customer Center.Logging In to SUSE Customer Center.
Back to topYour personal account information includes details such as your name and contact information. This information is stored as part of your login account.To edit your account information:.Log in to SUSE Customer Center as described in the section regarding.Click on your username in the upper right hand corner.Click on the 'SUSE account' link to edit your account.You will be redirected to a cross-business unit page that allows you to change your Novell and SUSE Customer Center credentials.Understanding the Dashboard. Back to topSUSE Customer Center gives you a single location from which you can manage your products and subscriptions, view and manage your installed systems, and perform various other actions that help you manage your accounts.The dashboard shows you a snapshot of your products, subscriptions, systems, and alerts. The sidebar on the left is the main means of navigation that will help you find your way within SUSE Customer Center.In addition, there is a horizontal, contextual menu at the top of the page that helps you navigate within the context of your organizations.
There are five areas of information accessible from here:.Dashboard: This area gives you an overview of your purchased subscriptions, their usage and the recent activities.Organization: This area gives you an overview of your organization and users.Subscriptions: This area shows you the number of your organization’s subscriptions. At the moment, the total number of subscriptions includes paid, evaluation and OEM subscriptions.Systems: This area gives you an overview of your registered systems.Registration Proxies: This area gives you an overview of the Registration Proxies (SMT, RMT, SUSE Manager) used in your organization. Each Registration Proxy will be identified via its Unique ID and last check-in.
Also you can see the number of systems registered behind each Proxy, if you have enabled this feature locally.The dashboard page also provides quick access to detailed information about your product subscriptions. The highlighted values represent the amount of subscriptions for each product.Clicking on one of these values takes you to a summary page displaying your subscriptions of the respective product.To return to the dashboard, click on “SUSE Customer Center” (at the top of the sidebar) or “Dashboard” (in the top contextual menu).Working with Organizations. Back to topIn SUSE Customer Center, accounts are placed into organizations. For example, an organization can represent a company and contain the systems and subscriptions registered to that company.When you create a login account, you are added to a company’s organization if either of the following is true:.The subscription was purchased under a contract tied to that company.An organization admin added you as an organization user or adminAn organization is created for you if you:.Register an evaluation product.Purchase an OEM product and install itBelonging to Multiple Organizations. Back to topA user can be associated with multiple organizations in the SUSE Customer Center. For example, this is useful if a reseller needs to use a single SUSE Customer Center login to view and manage information for multiple customers.A user’s role and access to information changes when switching to a different organization, based on the user’s assigned roles in that organization. For information about the available roles, see the section on who should use SUSE Customer Center.Switching to Another Organization.
Back to topFor information about how to switch to another organization, follow the next steps.Log in to SUSE Customer Center.In the top section of the sidebar, select and click on the organization you want to switch to. You can also hover over 'My Organizations' and start typing to search for an organization.NOTE:You can easily switch to another organization from within several SUSE Customer Center pages using the sidebar menu. For example, if you are viewing the systems for one of your organizations, you can quickly switch to the systems information for another organization.Requesting Access to an Organization’s Account. Back to top.Log in to the SUSE Customer Center, as described in.Under the list of your organizations in the sidebar, select 'Connect to an Organization' and insert a Registration Code connected to the other organization. In case you don’t have one, please contact your organization admin.Click on 'Find Organization'.
This will look up the organization by the registration code you entered and show you some basic information about it.To join the organization, click on 'Join organization'.The request is automatically processed, and you will be informed about the status of your request.Working with Users. Back to topIn many organizations, more than one person needs access to system information. For example, the organization’s purchasers and IT administrators might need information about the organization’s account.SUSE Customer Center defines two types of users:.Organization adminscontrol rights for the entire organization. They can add users, grant administrator rights to others, and have administrative rights to all subscriptions for that organization.Organization usershave activated a system by using a subscription owned by the organization or have been granted rights to other subscriptions by an organization admin. User access to the site is limited to information about that particular system unless the organization admin grants rights to other subscriptions or systems.The following sections provide more information:.Viewing User Information.
Back to topOnly organization admins or users can see information about all users.Any information related to the organization itself has been reorganized into a contextual menu on top of the page.To view the Users page:.Log in to SUSE Customer Center as described in the relevant section.(Optional) Switch to the organization you want to view as described in the relevant section.Click on “Organization” in the top contextual menu.You will be redirected to the following page. In this overview, you can search for a user, export the list of all users, delete users, or grant admin privileges to a user.Adding Users to an Organization. Back to topSUSE Customer Center enables you to give access to your organization’s information to anyone you choose. This can include co-workers, other interested people in your company, your SUSE sales representatives or resellers.NOTE: You can add any user to your organization by entering a valid e-mail address. However, to access SUSE Customer Center, each user must have a login account using the e-mail address you have assigned.
Users can create a SUSE login account the first time they access SUSE Customer Center, as described in “Logging In to SUSE Customer Center.”.Log in to SUSE Customer Center as described in the relevant section.(Optional) Switch to the organization you want to view as described in the relevant section.Click on “Organization” in the top contextual menu.Click on 'Invite new User' on the right side of the page.To invite a user to your organization, add their e-mail address in the invitation box. Here you can also find information about pending invitations.An e-mail will be sent to the invited user with further details about how to create an account.Granting Admin privilege to Users of your Organization.
Back to topOrganization admins can grant admin privileges to other users of the organization.Log in to SUSE Customer Center as described above.(Optional) Switch to the organization you want to view as described in the relevant section.Click on “Organization” in the top contextual menu.Click on the check box under the Admin column for the respective user and confirm by clicking on 'Grant admin privileges' in the dialogue.The user will now have Admin rights and its icon will change from gray to green.Enabling and disabling support. Back to topIn order to enable or disable support for a user you need to be an administrator in your organization. There are different cases where you may have to do so:. Support isn’t enabled for a user in your organization.
Support is enabled for a user in your organization but the organization doesn’t appear in the support ticket form dropdown.Enabling or disabling support for a user in your organization is handled in the.You’ll see a list of users in your organization.The 'Support Access' icon determines whether support is disabled or enabled for a user.You need to click on the headset icon in order to enable or disable support for a user:Removing Users from an Organization. Back to topTo remove a user from an organization.Log in to SUSE Customer Center as described above.(Optional) Switch to the organization you want to view as described in the relevant section.Click on “Organization” in the top contextual menu.Select the user from the available list and click on the blue minus icon on the right side.Confirm by clicking on 'Remove' in the dialogue.NOTE:In case you are the only admin of your organization, you will not be able to delete yourself. Please consider adding a new organization admin before proceeding with the removal process.Activating and Managing Subscriptions. Back to topWhen you purchase a subscription, it is automatically added to the Subscriptions page in SUSE Customer Center. The primary contact on the order receives an e-mail upon purchase. Click the URL in the e-mail and follow the instructions on the page to get your Registration Code. At this point, you can use SUSE Customer Center to manage your subscription as described in this section.Activating a Retail or OEM Purchased Product or SubscriptionBefore using your registration key please activate it using the SUSE Customer Center.Log in to SUSE Customer Center as described above.In the sidebar on the left, find the 'My Tools' section and select 'Activate Subscription'.On the page you will have the option to activate either a single subscription or multiple subscriptions by uploading a CSV file.
Back to topA system, in the context of the SUSE Customer Center, is any device that is using a SUSE product and is connected via registration to SUSE Customer Center.You can view and edit information for your systems by following these steps:.Log in to SUSE Customer Center as described above.(Optional) Switch to the organization you want to view as described in the relevant section.Click on “Systems” in the top contextual menu.This will take you to a list of all your registered systems. To view details of a specific system, click on the hostname in the respective row.For systems registered against the SUSE Customer Center, you are able to delete the system in order to free up an entitlement. For details about registering SUSE Linux Enterprise 12 products, use the release notesWe permit you to delete systems from the SUSE Customer Center that were originally registered using the Novell Customer Center, but as we don’t have access to your environment, we can’t remove the registration data from the system itself.
We recommend only using this function if the system has been decommissioned from your environment. Otherwise, the system will encounter errors when it attempts to access resources which it is no longer entitled to use.Finding Patches. Back to topWhenever you're looking for a list of patches for a specific product, for a patch for a specific bug or vulnerability, or want to get an overview over patches released last month, Patch Finder will help you find what you're looking for.Quick SearchQuick Search allows you to search by patch name, CVE, or keyword.Advanced SearchAdvanced Search lets you narrow your search to a specific product, version, and architecture.
Further options allow you to limit the results to patches for security vulnerabilities, to patches for bugs of a certain severity, or to patches released in a certain time frame.Result listSeverity, Patch name, Product(s), Architecture, and Release Date are displayed for every patch that matches the search criteria.If the search returns more than 10 results, you can interactively load additional results.If the search returns too many results, please consider narrowing your search or using Advanced Search options.DownloadA click on the Download link takes you to the details page for each patch. This page links to relevant CVEs, bug entries, and to the patch itself.
Tip: The product now known as IBM Spectrum Protect™ was named IBM Tivoli® Storage Manager in releases earlier than Version 7.1.3. To learn more about the rebranding transition, seeYes, 'best effort' support is included with support for the IBM Spectrum Protect and IBM Tivoli Storage Manager (TSM) Linux x86/x8664 Backup-Archive client and API client, on the Linux distributions listed below, for as long as the Backup-Archive client and API client version and Linux distributions are in regular support.' BEST EFFORT' SUPPORT DEFINITION. IBM Support will accept calls for Linux x86/x8664 Backup-Archive and API client issues on the distributions and release levels listed below. IBM Support will not require that the customer recreate the problem on fully supported RHEL or SLES distributions before calling in for support. IBM Support will cease problem determination if the problem is determined to be unique to the distributions or release levels listed below. The problem must then be pursued with that distribution's provider or community.“Best effort” support is not applicable to the:.
IBM Spectrum Protect for Space Management client. IBM Spectrum Protect server. IBM Spectrum Protect storage agent. IBM Spectrum Protect FastBack. IBM Spectrum Protect Snapshot.
any of the IBM Spectrum Protect data protection products (e.g.